On April 15, I attended a presentation hosted/sponsored by Google. It was an event run by the Society of Women Engineers (NY Professional Chapter) and IEEE Women in Engineering. SWE NY Chapter extended an invitation to SHPE-NYC.
The speaker was Dr. Fairlie Firari. In summary, she gave a very interesting a presentation on communication styles at work, specifically on peoples e-style of communication using email. What follows are a few key points from her talk:
Important fact, 40% communication at a business is over email.
Email has is own intrinsic problem. It being that 50% of emails are misunderstood.
No such thing as good or bad styles. We must learn to adapt to others.
There is a correlation between e-style and face to face communication.
Her main proposals:
We did not learn everything we needed to learn in kindergarten, specifically how to listen. So its a good idea to take a listening class.
Effective communication is hard work, thus you must learn to adapt. You will see benefits such as respect, and you will develop stronger business relationships.
Understand your own style, and of course understand others as well.
Maybe the most interesting thing she talked about was people's style under stress. There exists something called "The Z phenomenon" which describes how styles change due to stress and how it is very predictable of how your communication style will change depending on your dominant style.